What SMEs Need To Know About Cloud Telephony And How It Can Reduce Cost By 17%

Ever since it was invented, telephone became the hottest medium of communication. Apparently, today it is the most dominant business channel for lead generation and customer engagement. With technological advances the phone too, like so many other things, has shifted to the ‘cloud’. Cloud telephony has made it possible for businesses to have complex and unlimited responsive phone or voice work flows without the need of installing any sort of hardware.

With a cloud telephony system in place, owners can totally depend on the progressive calling services and focus more on their core business activities. Cloud telephony companies India offer voice & data communications applications and services, hosting these on servers that the providers own and maintain, giving their clients access to the cloud. The advanced concept of cloud telephony services offers great flexibility to employees to work anytime anywhere. This excellent benefit of greater flexibility is the best reason to invest in cloud telephony system.

What is Cloud Telephony System?

For the small business owners it is highly important that they or their staff are able to take calls anywhere and not miss calls. However with traditional EPABX system it is impossible to keep track of calls, not miss calls, and manage incoming leads.

“We all agree that a primary aim of a phone is conversation. Cloud telephony is the technology that allows businesses to manage their increasing volume of phone calls and integrate the data from those phone calls with their CRMs, Helpdesks and mobile apps. McKinsey predicts the cloud telephony is the next enterprise software that businesses will invest in after purchasing a CRM.” (Source: Knowlarity)

Cloud telephony helps you receive and make phone calls and text messages, anywhere, anytime, without any wires or upfront setup costs on equipment. You can pick up and make calls using your own mobile phone or landline number. As an added advantage, no equipment maintenance or support cost is involved when you use cloud telephony.

When it comes to understanding the cloud telephony technology, there are two most prominent characteristics of every cloud model that we can study.

• On-demand self-service: A user can automatically provision telephony resources like phone numbers, PRIs, and audio storage as needed.
• Broad Network Access: Users are able to login from anywhere, view their calls, integrate telephony into their current applications, and have an API to access their capabilities.

Why You Should Use Cloud Telephony for Your Business?

A high-end product of technological advances, cloud telephony system has no doubt offered multiple benefits to businesses large and small. Evident from the large scale shift that businesses are making to get on the ‘cloud’, cloud based software solutions have made life much easier in the business world.

Image source:blog.sipply.ca

For SMEs, the capital investment to set up VoIP infrastructure in-house could be too high compared to the potential return. The traditional telephony applications require on-premises maintenance, PBX, and a great deal of wiring through a Main Distribution Frame (MDF).You will need to spend on buying equipment like handsets, softphones, routers, and training. Good news is that cloud telephony companies India provide you the benefits on a lower-cost subscription basis.

Cloud telephony services are great value for money. Small businesses get high return on investment as progressive cloud telephony system facilitates overall communication process smoothly and effortlessly. At the lowest possible cost, cloud telephony services offer opportunity to experience VoIP.

By involving any of the professional cloud telephony companies India services, you also eliminate the need of having a dedicated tech team. As you control every aspect of your cloud telephony system, you can route calls to the right agents based on your requirements. Also building this call flow is as simple as dragging and dropping the commands.

Using services of cloud telephony companies India…

There are numerous benefits that small companies get from transferring their old hardware-based phone systems to new cloud based system. It is a huge relief to SMEs that have been using multiple phone numbers for their business. Cloud telephony companies India provide solutions that come with built in reliability i.e. down times are eliminated with cloud telephony systems. Further, your data from call records to recordings are stored on high security cloud servers.

There are several cloud telephony companies India that provide third party services. However choosing a highly professional company for your communication needs is a must. Hex Wireless is a reputed name in the market. A fast growing global IT services, consulting and web application development firm, Hex Wireless provides services to all business houses, small, medium or large scale industries. As a provider of technology solutions, they work to ensure complete satisfaction of their clients in terms of transforming their vision into software solutions that are scalable and flexible.

Hex Wireless provides hosted (off-site) software versions of telephony services that were previously constructed on-site in hardware. These can also allow the users to be more geographically distributed, since the voice traffic moves over the Internet. Their solutions cover Hosted PBX, SIP Trunking, Call center, Fax services, Interactive voice response, Text messaging, Voice broadcast, and Call-tracking software.

Big V Telecom and Ozonetel are two other remarkable companies in the cloud telephony and IVR sector.Big V Telecom offers virtual, seamless and exceptionally innovative communication solutions to both big and small enterprises. It is a CRISIL rated company with ISO 27001:2005 (Information Security Management System) and ISO 9001:2008 (Quality Management System) certifications. Big V Telecom happens to be the first company in India to be incubated by TATA ELXSI which is a part of $100 billion Tata Group.