Top 5 IVR Service Providers in India For Small Businesses

An IVR system is a critical element of running a successful business.  This invaluable tool can help you reduce costs and increase customer satisfaction.  But, it’s important to choose a system that meets the unique needs of your business.

An IVR system can drastically lower costs and increase customer satisfaction.  But, this is only the case if you choose an IVR that is well-suited to your business’s unique needs.

Below are important questions that you need to keep in mind while shortlisting IVR companies

• Can the IVR system be integrated with other software and hardware applications?
• Which types of customer interactions can the IVR system handle?
• Is the IVR system easy to modify over time?
• How will customers navigate the IVR system?
• Can I try the IVR system before I buy it?

image source:ivrguru.com

Considering an interactive voice response system for your business? If you’re looking for information to help you choose the one that’s right for you ….SME Networks have lined up the top IVR service providers for small businesses.

 Knowlarity –  PAN India

A New Delhi based company founded in 2009, Knowlarity’s products and services are actively adopted by more than 1 million users and is the largest provider of such services. Reflecting the true spirit of the ‘Make in India, for the world’, Knowlarity’s mission is to transform the business to customer communication industry in the emerging markets with personalization, automation, AI and analytics. Knowlarity’s flagship product is ‘Super Receptionist’, a plug-and play virtual contact center for a business. The company and has grown from scratch to a global venture with 300+ employees, 1000 partners and 8 offices in India, south east Asia and middle east. Continuous innovation and excellence has led to Knowlarity receiving many awards and recognition from media and industry.

The company is backed by marquee investors like Sequoia Capital and Mayfield fund. Some of the key customers include Google, Amazon, Hero Motors, AirBnB, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others.

Specialties

• Cloud Telephony, Virtual Receptionist, Superfax, SmartIVR, Hosted PBX, Telecommunication, IVR, Toll Free Numbers, Virtual Numbers, Conferencing, API, SaaS, Voice, Missed Call, SuperReceptionist, Cloud, Telephony, Communications, Call center

Meet the core team

Ambarish Gupta is a passionate about enterprises in emerging markets. He comes from a family of small businesses myself. As Founder and CEO of Knowlarity, he has helped thousands of business make more money with by using hosted telephony technologies.

Shantanu Mathur  is Country Head at Knowlarity. He has been working for over 15 years now in businesses across the world ranging from Strategy Consulting to running businesses and business units. Have one mission in life – to create a massive enterprise and have fun while doing it.

Jyoti Makhija is a Strategic Marketing & Alliance at Knowlarity. New customer acquisition through Product Integrations and trade partnerships: Identifying synergies at a product level and use cases for a joint go-to-market with the goal of positioning the joint offering as a differentiator in the market and increasing product adoption, making it sticky. Generating opportunities for Knowlarity for pitching jointly to enterprises along with Partners are her pro qualities.

image source:knowlarity.com

Knowlarity specializes in

Virtual Number

• Virtual Number helps you to understand the success of your latest marketing campaigns; and choose the right form of advertising for your next product launch.
• It offers individual numbers in bulk – one for every ad, center or location. You can also track the source of your leads to measure and record them for future purposes.
• This solution has been put to use by Multinationals like Google to renowned Indian brands like Snapdeal & Sulekha

Click to call

• An instant calling widget, strategically placed on your website to help you get in touch with leads while they’re looking you up.
• With Click-to-Call, you can connect with leads, right away, to increase your conversion time. As soon as a visitor submits his number, they bridge a call between your agent and the visitor (numbers registered in NDNC are not dialed).
• These calls are free of cost to your potential customers.

K- Broadcast

• Reach out to masses with automated text and voice messages.
• Make the most of our outbound phone campaign solution – K-Broadcast to reach out to masses through automated voice and text messages, for a successful campaign run.
• This solution has extended its benefits to carry out various functions like drive elections, confirm cash-on-delivery orders, collect research feedback, spread awareness, educate weaker sections of society and much more.

 

   IVR Guru – Noida

IVR Guru is an IT solution provider for varied services in Interactive Voice response services, application development, web development, SEO services, mobile application development, campaigning solutions & SU solutions. The motive of our company is to build quality products employed with the latest technology for ultimate customer satisfaction.

IVR Guru is rising gradually with leaps and turns to new heights in the field of Web Development and end to end solutions. The innovators of our company are committed to dedicated research for bringing solutions that justifies the new era of technology.

Specialties

Web Developement, Interactive Voice Response & Virtual Numbers, Campaigning solutions with Bulk SMS & Bulk Email, Mobile Applications Development

Meet the core team of IVR Guru

Parshan Vashisht is a CEO & Founder of IVR Guru. A dream that was visioned and cultivated to provide exceptional quality solutions to the customers in development and end to end solutions. Started way back in 2012, an initiative to build an organization that builds and develop quality products for people from different industries. Exploiting and utilizing latest technological resources to build the finest results is the vision of their company.

Navin Kamti is a Business Development executive at IVR Guru.

Geetanshu Kansal is a Business Development Manager at IVR Guru.

 

IVR Guru specializes in:

 

Interactive Voice Response System – IVR

 

• IVR Guru offers tools such as Virtual Number for suitable management of incoming phone calls.
• Use of diverse enabling techniques and ingrained tools such as control panel, play back and extension helps to direct calls and messages to desired phone or mobile number.
• IVR Guru – one of a leading Virtual Number Provider in Noida Delhi NCR holds up to the mark management of services and customer fulfilment.
• Virtual Numbers every so often used for virtual offices in remote locations. Virtual Number is a customized call forwarding service with some superfluous features.
• IVR Guru being one of a chief Virtual Number Provider in India seems to grow more and more business for growth and effectual client services.
• The forecast for introducing more advanced tools is in pursuing juncture and will be in operational state as soon as doable.

 

 

  Big V Telecom – Pune

Big V Telecom provides multiple voice based telephony products for Institutions / Organizations for faster and efficient functioning. A team of highly skilled enthusiastic minds bringing in more than 2 decades of in-depth telecom technology expertise with a perfect blend of seamless convergence of voice and data. The product line varies from Automated Contact centres to Toll free websites. The company bags several awards & recognitions for its cutting edge technology, Dynamic & Profitable business model that serves SME’s in the emerging markets for higher growth potentials

Meet the core team of Big V Telecom

Onkar Deshmane is Sr. Operations Manager at Big V Telecom. Operations Manager with successful experience over 8.5 years in Telecom Domain / Cloud Telephonic/ Customer Services Areas.

Supriya Phadtare is Business Development Manager at Big V Telecom
Priya Singh is HR at Big V Telecom

Big V telecom specializes in:

Missed call services

• Hassle free mode– Dial a number that disconnects automatically
• Zero Cost to the Caller– Pay absolutely nothing even for multiple call dials
• Quick & effective– Takes hardly fraction of seconds to confirm participation/ response
• Flexibility– Applicable to both mobile and landline

Audio profiles

Audio Profile offers you a unique option to stand apart from your peers. A single number working with telephonic simplicity doesn’t just make you different from others, it makes you extraordinary. The ultra modern civilization has given rise to Voice Portals, you can have a diverse range of useful tools such as

• Audio Profile
• Audio Matrimonial Profile
• Audio Classified
• Audio CV/ Audio Resume/ Audio Bio-data
• Audio Visiting Cards

IVR Calling – YOCC

YOCC helps Businesses for lead generation, database management, customer referral, customer care solution etc. It contributes significantly to quantify advertisement response as well, with the modern IVRS technology. YOCC is authentic, affordable, and highly awarded.

• Multiple call handling
• Hot call transfer
• Call log
• Voice recording
• Multi-language support

    Variforrm Solution  – Bengaluru

Founded in the year 2010, Variform Solutions take pride in having a team that is dedicated, motivated and works in unison to execute even the most complex projects. They love challenging work and high pressure situations because they believe that it brings out the best in them. It is our constant endeavor to bridge the gap between creative excellence and client expectations

Meet the core team of Variforrm Solutions

Vivek Goyal is CEO at Variforrm Solutions. He looks after brand management, fund flow, corporate development and product vision.

Ajay Sharma is a Group Marketing Manager at Variforrm Solutions. He is responsible for budget planning & allocation to various heads as per the brand requirement, marketing calendar planning & execution for the season and campaign planning & launch PAN India that includes the media planning , selection & media buying (season wise SS & FW )

image source:blueface.com

Variforrm Solutions specializes in

IVR services – Interactive voice Response systems provides you many features. Some of the features are following

• Sound: Play a sound during call
• Record: To record user voice during the call
• TTS: To do text to speech and play the output sound
• Excel: To read/write IVR data into an uploaded excel sheet
• DTMF: To take input from phone keypad
• Call Transfer: To transfer the call to another number
• Web: To do a web api call. Used for web lookup or posting data on a remote server
• Conference: To start a conference with another number

  MyOperator –

Founded in the year, 2010 MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly impact customer service. Therefore, it is built to better serve the needs of the , customers. The idea is to envision a world where businesses are able to manage, track and record their business calls.

Meet the core team of MyOperator

Ankit Jain is CEO/Founder of MyOperator. As an entrepreneur he has identified myself as a generalist. He has got his hands dirty in responsibilities ranging from managing sales, building a team, planning the product, defining marketing strategies, so on and so forth. Currently my major interest lies in growth hacking. They are creating SAAS and mobile strategies to take a new leap with MyOperator. Soon you will see us in the global cloud telephony market, re-defining call management.

Karan Arora is Strategist and Business Development at MyOperator.

Sanjay Singh is Head marketing and sales at MyOperator. With over 6 years of experience in sales and marketing. As a core member of company’s executive team instrumental in directing and managing sales, marketing and business development. Responsible for driving the development of national and international sales strategies.

What MyOperator offers: –

• Call Tracking
• Call Recording
• Professional IVR
• Remarketing

MyOperator specializes in:

IVRS

• Call tracking
• Web management
• Call distribution
• Call recording
• Analytical reports

The details provided will only be used to update you regularly with details of our services.

Image source:www.indicsoft.com