Increase Leads For Your Business On Your Website Through Cloud IVR
“Anytime I am talking to a computer or a computer system is talking to me is technically an IVR..Cloud IVR is a technology that allows a computer to detect voice and DTMF tones input via keypad”
Employing people to sit around and answer phones all day can be a costly undertaking for small businesses. To make sure their staff is productive as possible, many businesses of all sizes automate their phone-answering system with interactive voice response IVR technology.
Cloud IVR Overview
IVR, or Interactive Voice Response, allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.
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A Closer Look – Cloud IVR
Interactive voice response is an automated telephony system that interacts with callers. It gathers information, looks up information, and routes calls to the right recipient. IVR lets your customers get information or assistance quickly using only their voice or telephone pad.
image source: advantage.co.uk
Cloud IVR Solutions include:
- Easy call routing
- Ease of programming through a graphical user interface
- Recordings that can be easily stored and attached as .WAV files
- Integration with voice mail, “Find me” and click to call features
What’s the difference between Cloud ERP and an on-premise Cloud ERP installation?
Cloud IVR solutions offer critical insight and control to call center managers and relevant businesses who are responsible for maintaining high agent performance levels and ensuring the legality of daily company activity. Fortunately, deploying a cloud-based IVR solution is simple and allows you to respond to changing business realities on a moment’s notice while still assuring high performance and compliance.
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What follows is a more detailed explanation of how a cloud-based IVR solution can assist your business in streamlining call flows and improving overall operational performance by routing customers to the right service agents effectively and quickly. It only make sense when you have chosen right CLOUD IVR solution provider for your business. Whether your business is small, startup or established one – Cloud IVR can bring endless benefits to your business, and that is where KNOWLARITY Cloud IVR solutions steps in.
Knowlarity as Your Cloud ERP Partner
Get efficient with your inbound call handling performance
Save time on manual call forwarding, instantly connect customers to the right department or person, go easy on your business call handling, generate more leads and much more with their Cloud IVR solution.
The Cloud IVR Solutions from Knowlarity is packed powerful features
- Advanced call forwarding
- Dynamic greetings
- Personalized IVR
- Unified management
- Multi level IVR
- Outbound dialer
- Pick your number
- Post call hooks
- Programmable extensions
- QuickDial basic
- Quick Dial+
- Real-time analytics
- SMS alert
- Sticky agent
- Welcome greeting
- Click to call
- CRM integration
- Multi-agent access
- Mobile apps
- Call logs
Cloud IVR solutions from Knowlarity offers critical insight and it is responsible for maintaining high agent performance levels and ensuring the legality of daily company activity. Fortunately, deploying a cloud-based IVR solution is simple and allows you to respond to changing business realities on a moment’s notice while still assuring high performance and compliance.
What follows is a more detailed explanation of how a cloud-based IVR solution from Knowlarity can assist your business in streamlining call flows and improving overall operational performance by routing customers to the right service agents effectively and quickly.
1. Reduced Operating Costs
One area where cloud IVR solutions prove very effective is in reducing business expenses. When calls are allowed to flood the call center with zero flow control, time is wasted and resources can be misused. Implementing a cloud-based IVR solution is the best way to funnel calls as they come in, segmenting callers into logical groups and then passing them directly to the agent who can best service their needs.In addition, if you see regular fluctuation in staff, business contracts, or both, having an effective IVR solution can prevent damage to your bottom line by ensuring that even in high call/low staff situations, your call center is routing customers in the most efficient way possible.
2. Simple Scalability
Another advantage of using a cloud-based IVR is its scalability. Because the system is not tied to phone hardware, adding and/or removing features, such as branches, is instantaneous and extremely easy. The process is as simple as logging into a web-based dashboard and making changes.
For example, to add an important announcement for callers to hear when they call in, all you need to do is add the feature to network. There is also a wide range of video and voice features that can be added or removed as needed. Also of note is the fact that these features are independent of phone hardware, sparing you upgrade expenses while maintaining access to the features you need.
With cloud IVR solutions, there is no need to maintain or install hardware. Also with tiered price plans, you can easily scale your IVR services based on current business needs.
If you’ve worked with an on-location IVR system before, you already know how critical it is to keep those systems up and running. You’re probably also aware of how easily they can go down. With a cloud-based IVR solution, the chances of downtime are eliminated. This is due to redundant servers and backup equipment, which means that even if a server were to go down, the IVR service stays up and running.
From a business standpoint this allows you to offer service 24 hours a day with a near perfect level of uptime. Such stability is difficult to implement in classic on-site IVR configurations. Not to mention, deploying such a system in-house is a rather large business investment. In this respect, cloud IVR solutions allow you to offer high-level solutions to clients without incurring the expense of implementation.
4. Performance Enhancing Tools
Cloud IVR also gives you a wealth of analytical insight. For starters, it allows you to track customer call volume, origin, and timeframe. This proves useful in relation to employee scheduling. Many call centers see higher call volume during certain times of the day or week. By tracking this information, you assure bottlenecks are avoided. This helps cut down on lost business and bad customer response.
On the other end of the equation cloud IVR systems also allow you to track employees. This means you have access to the amount of calls taken, overall call duration, percentage of overall work done versus their coworkers, and the amount of time they spend in various states. This allows you to keep track of employee productivity and overall performance. This feature assists in identifying problem employees and coaching rookies.
Cloud IVR solutions from Knowlarity offer a rich array of advantages to your company versus more traditional IVR solutions. To recap, they are:
- Scalable, allowing you to customize your IVR system to fit current employee and work volume needs
- Easily Customized, allowing the easy additional and removal of added features
- Highly Stable, with high up times and resistant to service outages
- It offers a wide selection of useful information allowing to you manage both employees and business response to customer needs.
Convinced that you should try Cloud IVR?
Brief about Knowlarity
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