CX Strategy Summit 2017
Date: 26 April, 2017
Organiser: UBS TransformanceEnquire Now
About the eventThe only reality in business is your customer’s perception! The CX India Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. CX Conclave 2016 aims to address the latest challenges faced by you and your peers as well as present opportunities to better current practices. Attendees can take advantage of the 15 + speakers, and over 150+ attendees / practice heads and practical case studies / examples to help implement these essential techniques in real time. This event will provide you with the opportunity to learn and network with leading national and international strategies experts from the industry, to identify opportunities, take away key strategies and gain insights to achieve and expand.
Who should attend?
- All C level executives
- Strategic planning and management professionals
- Executives from financial institutions
- Advisors specializing in designing & implementing strategies
- Guarantees proven and practical experience. You will experience first-hand, valuable ideas and practices, through case studies and case examples presented by industry leaders, learn from Indian and international customer experience experts, gain insights, identify opportunities and take away key strategies for a successful customer experience management.
- Learn on how to make great customer experience even Better.
- Deploying digital technologies across the organization to deliver Excellent Customer Service.
- The importance of trust to the Customer Experience – Protecting your customers’ security and privacy and how to recover when things go wrong.
- Developing An Intense Data Driven Customer Experience Strategy.
- Translating Your Understanding of the Customer Journey into Business Opportunity