Drive Topline Growth With Salesforce

Babajobs is a leading platform offering Next-Billion offers salary indicators for jobs in Bengaluru and is expected to soon host data from other cities including Delhi, Hyderabad and Chennai. The pilot project is mapping data across five job categories like drivers, delivery executives, BPO executives, maids and security personnel and can be accessed by individuals as well as SMEs to determine starting salary. The data is based on the average salaries derived from the history of job profile and salary on the Babajobs.

       Business Needs

Babajobs wanted to create multi-client recruitment portal engaging multiple cities of India to host on cloud. The main objective was to connect job seekers with employers showcasing the potential recruitment opportunities. The company was seeking a solution that can deliver and help scale the business and most importantly to provide best experience for the employers. Salesforce proposed a solution of “Service Cloud”; which happen to meet all the requirements to establish a seamless recruitment procedure for both employers and job seekers.

      Technology Used

Implementing Salesforce Service Cloud; the team has a hold over the access to the information on opportunities and interactions that takes place with employers as well as keeping track of acquisition and support after closing the opportunity. The CRM system offered supreme level of transparency on the discussions and actions that took place and how the processes can be upgraded which resulted into speedy process and accuracy.

          The Solution

Utilizing Salesforce CRM helped Babajobs to speed up the background check of the candidates, and witness increased influx of direct inquiries and the custom workflows further helped to tap in the right subject matter expert. With this; the jobs were able to fill faster and the company experienced enhanced customer satisfaction.

Surely, Saleforce CRM is the customizable platforms which come with an assurance to improve customer relationship and give productive results overall improving the business. The process of CRM implementation is user-friendly which makes the employees of the company comfortable and enjoy working on the same said the senior management Babajobs executive.

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