24/7 Response Using Missed Call Services for Small Business in India

December 07, 2015

24/7 Response Using Missed Call Services for Small Business in India


The first impression you give to your customers is the one that lasts the longest. If a customer can’t reach your company over the phone, you’re going to be fighting an uphill battle in that sales pitch; if they ring back at all.

We know that SME’s have it tough. There’s a variety of excuses for not picking up the phone but when you consider that 85% of all missed calls will not call back, can you afford to let it ring?




        miss call service image                                            missed call services image

But it’s 2015. No one calls any more. A potential customer will just email or tweet me. Wrong. Despite advances in technology, businesses still receive up to 80% of their incoming communications via the telephone and 75% of people will not leave a voice-mail but instead hang-up when confronted with an automated system. Don’t restrict your cash flow. You may need to outsource your calls to a telephone answering service provider.

Answering calls in a quick and professional manner is vital in maximizing the profits of your business. The infographic below shows the cost of missing calls, of bad customer service and of hiring and training new staff rather than employing a virtual assistant.

missed call services



Image source:answer-4u.com

Utility of miscall service is very wide for all organizations in sales, support, CRM, survey, polls, subscription, accounts etc.

Here we discuss a few common utilities of miss-call services in prospect of call industries:

roi image  Advertisement ROI calculation

Advertisements ROI is very important & challenge to calculate ROI for non-internet advertisements. Solution is miss-call alert services. Use multiple miss-call numbers for each type of advertisement and you will know about lead distributions as per advertisement medium and calculate your ROI as per advertisement medium.


lead generation image Sales lead generation

As per study voice is easy to remember & recall other then text or graphics so if you have voice communication with your client then this means your impact is better then other mediums.


polls and surveys  Survey & polls

If opinion submission is free then you get more participators so your survey accuracy & value is higher. Use different-2 miss-call number for option selection


better understanding image Better Understanding

Lead generation becomes quite simpler by miss-call service than other medium, you just add your miss-call number to your advertisements campaign. Some sample are as follows 

  • ” Miss-call to 9XXXXXXXXX Get Discount “
  • ” Miss-call to 9XXXXXXXXX & we will call you “
  • ” Miss-call to 9XXXXXXXXX for today´s offer “

As you got miss-call, our system will start process as per your configuration, for example, you configured  Connect to agent  system with automatic call connection to all ( or one) agents and as the call is picked-up by any one then other calls will be dropped and system will call to miss caller and connect with your agent. It reduces your call back time and enhance your sales leads.


customer image  Support  “Replacement of Toll-Free “

Most of organizations use toll-free for support; in toll-free we have few drawbacks

  1. High billing of each incoming call.
  2. Hold time increases billing to organization.
  3. Hold time irritates most of clients because client doesn’t know exact time to hold

And advantage of toll-free is Free of cost for client. To replace this system we need to design a system to overcome drawbacks and carry advantage. So, replace it by Miscall service to call back service, Our statements to client is ” Need support miscall at XXXXXXXXXX and we call you back “. 

(A) Solution to Cost issue: It reduces cost to organization because there is no hold time and system use low-cost outgoing calling rates.

(B) Free For client: Beauty of miscall service is that it´s free for client as per toll-free.

(C) Hold Time issue: If you setup auto call back then system is connecting support seeker to your free support agent. If all agents are busy then system put support seeker in support queue and update to client expect call back time via SMS, WhatsApp or System generated call back for Landline callers. If you setup manual, then system pass support seeking number to your support agent.

 Knowlarity – Pune, Mumbai, Kolkata, Chennai, Gurgaon

A great solution that lets you verify phone numbers during registration (improving lead quality), sparks engagement during marketing campaigns, allows your customers to sign up for SMS alerts or to opt-in / opt-out of a feature. It works wonders with surveys and polls too, integrates with your CRM, and gives real-time customer feedback. And all of this at no cost to your caller.

It has offices at Chandigarh,  Hyderabad, Ahmedabad, Lucknow

Knowlarity is India’s first and the biggest provider of unified communication solutions, and empowers companies with marketing automation and communication tools.

In 2009, they were just a handful of engineers working relentlessly towards a common dream: to revolutionize the way small- and medium-sized companies communicate using cloud-based unified communication solutions. Today, they are a beehive of 500-plus people from all possible geographies and fields of expertise, already making that dream come true.

Knowlarity is backed by some of best venture capitalists in the world: Sequoia Capital and Mayfield Ventures. Headquartered in Singapore, they have offices in India, Dubai, Turkey and the Philippines, and have a presence in more than 65 countries. Their customers range from first-time entrepreneurs to multinationals such as Google. They are proud to have served more than 12,000 companies worldwide.


  Variforrm Solutions -Bengaluru

SMS response system is being massively replaced by Missed Call System weather it is Voting, Polling, Survey, information pulling or Lead Generation.  Costlier SMS response to short code not only make your customers pay without you being benefited rather it reduces the chance of interaction as well.

Welcome to the world of Missed Call solutions, now your customers enjoy interaction with you without having paid. We offer variety of Missed call based solutions which fits any business with any size.

  • A virtual number is provided by Variforrm Solution to which the client’s customers can send missed calls.
  • The call is automatically disconnected in a ring, hence the customer is not charged.
  • The customer receives an instant response to his request. and the number is also saved at real-time in the database for further communication.

It can be used to verify the customer’s mobile number on an online shopping store or for customers to register for further updates.

Variforrm Solution takes its name from two words ‘Various’ and ‘Forms’. It offers various forms of solutions, so what better name for us than Variforrm Solution? Variforrm Solution is a team of young, energetic and passionate people. Variforrm Solution takes its name from two words ‘Various’ and ‘Forms’. It offers various forms of solutions, so what better name for us than Variforrm Solution? Variforrm Solution is a team of young, energetic and passionate people.


Business owners prefer to adopt the technical things that help them in interacting with the clients in a better way. The Missed Call Service Providers by SME Joinup can prove to be effective client interaction at different stages of the business, including – Lead Genration, Help & Support and Feedback. This also offer ease of communication to the clients which also develop faith and confidence in them towards your business process.

Reach your audience instantly through missed call services, get in touch with SME Joinup Missed Call Service Providers in less than 1 Minute.


Image source:dialstreet.com

December 07, 2015

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2 thoughts on “24/7 Response Using Missed Call Services for Small Business in India”

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