Pulse made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing customer base and carrier-interconnections with our end to end VOIP Business Solutions. Enjoying remarkable growth over the years, Pulse has managed to achieve its original goal of test becoming the most preferred destination for VoIP services.
Pulse provides highly efficient 24/7 technical support 365 days a year through online chat, telephone and email. Care is taken to deliver within a quick turnaround time to your queries.
Pulse supports Voice codec such as G.729, G.723 and G.711u. Maximum ACD, ASR and minimum PDD ensures excellent voice quality to power tune your communication structure.
Pulse Internet solution is a completly managed IP network that builds a converged platform to run all enterprise solutions. The entire backbone is built on trusted names like Cisco and Juniper to provide data capacity in terabytes and high routing / switching speed. Multi-tier network architecture is designed to avoid single point failure and offer highest network availablity. Scalability in no time is the highlighting point of pulse’s network
Services offered by Pulse Telesystems
IVR (Interactive Voice Response) system is a technology that enables callers to interact with pre-recorded audio which directs to proceed further.
In telecommunications, IVR enables callers to interact with an organization’s pre-recorded system by recognizing the speech that is used as a self service application for their enquiries by following the IVR dialogue. This system is commonly known as automated attendant which helps to cut costs on human agents, reduce cost and improve customers experiences.
- Improve customer service
- Lower its cost
- Agents have more time to deal with complex interactions/more demanding areas of service.
- Service with chosen language
- Customer Prioritization based on Dialed number identification service and call reason.
- Call logs available for auditing, performance report and future enhancement.
Usha Raghvan is MD at Pulse Telesystems.
Prathap V Nair is General Manager at Pulse Telesystems
Ramchandran N is GM Finance at Pulse Telesystems
Pulse Telesystems has its head quarters in Chennai, Tamilnadu