Airvincible

Airvincible is a business process outsourcing company dealing with customer service and customer retention. They are based out of Indore and have an expandable set up with 60 live seats. They have a team of learning enthusiasts with technical expertise and with a deep understanding of BPO processes. It provides end-to-end customer support for its clients with a sense of ownership. Its uncomplicated method of problem-solving coupled with technology-based automation and process improvisation makes it a profitable solution for every business’ outsourcing needs. They have an expert team which not only provides customer support but also helps in automation and monitoring of performance metrics of its clients.

Services Offered

Customer retention:

Airvincible helps in minimising customer defections and helps in retaining them through various customer loyalty and brand loyalty initiatives. This is achieved through diligent customer grievance redressal and service.

MNP Retention – High Profile, Prepaid and Postpaid Customers:

It helps in retaining customers who want to port their numbers to other service providers by giving them unparalleled service, pricing and offers.

Complaints Resolution of MNP Customers:

They formulate extensive strategies to keep the customers happy and satisfied with their service. They have a speedy grievance address team and IVR services which enables quick and effective solutions to network and service related queries and issues.

Churn Control:

Airvincible enables the clients in kerbing the churn numbers or the porting out of customers or subscribers to the service from that network. For any business to grow, it is of prime importance that the growth rate of clientele base exceeds its churn rate.

Lead Generation Services- Postpaid and Broadband:

They have a strong hold on services related to lead generation. They strategically pique the interests of the customers on the various products and services of the clients and get them to subscribe or raise queries for the same.

 

 

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Inbound customer query/sales centre for broadband and postpaid:

Inbound Customer Query/Sales Centre for Broadband and Postpaid:

It helps in revenue generation for the clients through cross selling and up selling products and services. It also handles customer queries and service related queries and requests on behalf of the clients.

Bulk SMS & Bulk Whatsapp:

Airvincible also enables the client in brand promotion and SMS marketing through bulk SMS and WhatsApp messages. It is a very effective source of advertising and marketing of products and services.

Location

Airvincible has its office in Indore, Madhya Pradesh.

Clients

Airvincible is a customer service provider for Bharti Airtel’s prepaid, postpaid and broadband domains.

 

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