How Cloud IVR Services Can Make Life Easier For SMEs

October 10, 2015

How Cloud IVR Services Can Make Life Easier For SMEs

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A high-end product of technological advances, cloud based services are no doubt offering multiple benefits to businesses large and small. Evident from the large scale shift that businesses are making to get on the ‘cloud’, cloud based software solutions have made life much easier in the business world.

Understanding Cloud IVR Services

Cloud IVR is an advanced technology that enables a computer to detect voice and DTMF tones input via keypad. IVR (Interactive Voice Response) is an automated telephony system that lets callers interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.

Interactive voice response system collects information, looks up information, and routes calls to the right recipient. It lets your callers get information or assistance quickly using only their voice or telephone pad.

Image source:ivrguru.in

Power Your Business With Cloud IVR Services

Time and money are crucial resources, and most small businesses do not have enough of these to dedicate full-time employees for answering calls all day. May it be a simple business query or a request to route calls to the proper person or department, handling vendor and customer calls can be a demanding task for any business. To help keep employees focused on their own work and not talking on the phone all day, many small businesses are shifting to cloud based interactive voice response (IVR) systems.

Cloud IVR Services automate the call process, allowing callers to serve themselves. The need of talking directly to an employee is eliminated as IVR technology uses touch-tone or speech-recognition programs to resolve customer queries, handle their requests or direct them to further solution.

When you transfer your business telephone system to a cloud solution, your contract may include automatic system upgrades. With Cloud IVR Services you will always have access to the latest software and technology, there will be no need to remember to upgrade systems and you can rest assured that the system you are using is the latest available.

Initially only large corporations were leveraging the benefits of Cloud IVR Services, while small businesses stayed doubtful. Nevertheless, SMEs are now happily making move to these advanced systems and enjoying the satisfaction that comes along. Cloud IVR Services make your business look professional and offer host of benefits –

  • Complete records of all incoming calls are saved for future reference.
  • Incoming calls are screened automatically without any manual intervention, saving precious human resources in a small business.
  • Cloud IVR services can automate complaint management system, routine transactions and capture and analyze customer data.
  • Outbound Cloud IVR services allow businesses to send customers appointment reminders, shipment notifications, account activation information, surveys, refills and reorders, and closing announcements.
  • Cloud IVR solutions deliver a personalized customer interaction by integrating with web-based customer relationship management (CRM) systems.

Many businesses have more than one site of operation. They may be present at various locations within a country or even have offices in more than one country. This used to mean that the company would have to maintain multiple phone systems and contracts. But with cloud IVR Services, you have one system and cost across multiple locations! This saves both money and time. If you open a new office at other location as your company grows, you can simply extend your Cloud system to that area.

Cloud IVR Services from experts…

Considering an interactive voice response system for your small business is highly recommended. One can rent cloud IVR system from a cloud IVR services provider and start having IVR for business in no time. Ozonetel is a reliable cloud based solutions provider.

Their core offerings – CloudAgent and BrandAgent – redefine, simplify, and enhance the way in which companies communicate, connect, and engage with their customers. Ozonetel’s PSTN grade multi-channel, Cloud-based platform and the services around it help brands stand out. Interestingly, they provide Communication as a Service on a pay-as-you-go model. This allows you to scale-up or scale-down almost instantly.

Ozonetel has recently expanded its local and global footprint. They currently have 19 PoPs in India and a PoP each in Singapore, US, UK, and Australia. They leverage Cloud technology to equip brands with the right communication tools. This ensures that clients’ Cloud Contact Center never turns obsolete. Its clientele includes Wipro, IBS, IFB, Manipal Global, Intuit, Practo, Big Basket, HDFC Life, SBI, Zomato, FoodPanda, OLA Cabs, Shaadi.com, Indiamart, Reckitt Benckiser, and many more such reputed names.

Ozonetel has won several awards for its innovation, solution and performance – ‘Tech Innovation Leadership in Cloud Telephony’ by Frost and Sullivan (Excellence in Technology), ‘Top 50 Marketing Startups in the World’ by the Unilever Foundry, ‘Top 50 Fastest Growing Companies in India’ by Deloitte Technology Fast 50.

Big V Telecom and Hex Wireless are two other remarkable companies in the cloud telephony and IVR sector.Big V Telecom offers virtual, seamless and exceptionally innovative communication solutions to both big and small enterprises. It is a CRISIL rated company with ISO 27001:2005 (Information Security Management System) and ISO 9001:2008 (Quality Management System) certifications. Big V Telecom happens to be the first company in India to be incubated by TATA ELXSI which is a part of $100 billion Tata Group.

Image source:telenetworks.files.wordpress.com

 

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